Privacy Policy

1. Information we collect

When you use our website or submit a service request, we may collect:

• Name, phone number, and email address
• Service address and ZIP code, and access notes you choose to give us (gate codes, building sign-in, parking)
• Appliance type, brand, and issue description
• Preferred appointment date and time
• Browser type, IP address, and pages visited (via analytics)

2. How we use your information

We use the information we collect to:

• Schedule and confirm your appliance repair appointment
• Contact you about your service request
• Send appointment reminders and follow-ups
• Improve our website and services
• Respond to your questions and inquiries

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Cookies and analytics

When enabled, we use Google Analytics to understand how visitors use our website. It places cookies in your browser and collects information such as pages viewed, approximate location and device type. We use it only to improve the site. You can opt out by disabling cookies in your browser settings or using the Google Analytics opt-out browser add-on.

4. Data security

We take reasonable steps to protect your personal information. Booking data sent through this website travels over encrypted HTTPS connections. We keep your information only as long as we need it to provide our services and meet legal obligations.

5. Third-party services

Our website may use the following third-party services:

• Google Analytics — website traffic analysis
• OpenStreetMap — map tiles for service-area maps (your browser requests the tiles directly)
• Email and SMS delivery providers — to send booking confirmations and service messages

Each third party has its own privacy policy governing the use of your information.

6. Your rights

You may ask us to:

• Tell you what personal information we hold about you and how we use it
• Correct inaccurate information
• Delete your personal information, subject to legal exceptions
• Stop sending you marketing communications

California residents have specific rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), including the rights to know, delete and correct, to opt out of the sale or sharing of personal information, and to non-discrimination. We do not sell or share personal information as those terms are defined in the CCPA/CPRA. See Your Privacy Rights and Do Not Sell or Share My Personal Information.

To make a request, contact us using the details in section 9.

7. Text messaging (SMS) terms

If you provide your phone number and consent to receive text messages, TrueFix Los Angeles may send you:

• Appointment confirmations and reminders
• Technician dispatch and arrival updates
• Invoice or payment links
• Replies to questions you've submitted

Message frequency varies depending on your service activity. Message and data rates may apply based on your carrier plan. Phone numbers collected for SMS purposes are not shared with third parties for marketing purposes, and consent to receive text messages is never a condition of any purchase.

You can opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us using the details below. For full SMS program details, see our SMS Terms.

8. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

9. Contact us

If you have questions about this Privacy Policy or our SMS communications, contact us: